Frequently Asked Questions

What is the delivery time for orders?

We send orders via Correos Express and Nacex 24h. Both options provide us with a package tracking code, so both we and the customers know where the order is at all times.

The estimated delivery times are 48-72 business hours for Correos Express office pick-up service, from when we drop off the order at Correos, and 24 hours for Nacex's urgent 24-hour service. All products we sell on the website are in stock, so on the same day the purchase is made, we prepare and send them, provided the order is placed before 13:00 for the Correos Express service or 17:00 for Nacex 24h. Otherwise, the shipment will be made the next day.

What payment methods are available?

We have several payment methods available on the website with the intention of facilitating the purchase process for the customer at all times.

- Payment by Debit or Credit Card. Through the Redsys Virtual POS.

- Bank transfer.

- PayPal (which also allows payment via credit or debit card Visa, Mastercard, Visa Electron and/or other similar cards).

- Cash on delivery (with an additional cost of €2). This option will only be available for shipments to national territory.

Do you ship internationally?

Yes! In fact, we have already shipped to Hong Kong, Panama, Mexico, the United States, Germany, Italy, and several other countries. If you are interested in any of our products and are outside Spain, contact us at Info@tromposdelmundo.es and we will send you a no-obligation price quote for that particular shipment.

Do you accept product returns?

Yes, we accept returns as long as the product is unused and undamaged. Returns will be made within 5 calendar days from the receipt of the package.

If the return is due to a product defect or an error on our part, shipping costs will be borne by www.tromposdelmundo.es. Otherwise, the customer will bear the shipping costs.

The return of products will result in a refund equal to the cost of the returned products minus the cost of the return service and will be made using the same payment system.

Find more information about returns in the "general terms of sale" section.

Can gift packs be customized?

Of course. We are at your entire disposal to make gift packs with the spinning tops you want. We will send you a no-obligation quote for the pack chosen to your liking.